KATIE KENDRICK
BUSINESS & WEBSITE DEVELOPMENT:
Web Design in Wix and WordPress, Content Management, Copywriting, Digital Media Marketing and Market Research
TELESALES & CUSTOMER SERVICE EXPERTISE:
Achieved accolades for exceeding KPIs & call quality in Sales & Market Research
Top fundraiser on the Save the Children, Wellington Children’s Hospital, and Salvation Army teams for 8 years
Increased new business by 40% and client retention by 30% within the 1st year in Customer Service at former company
2 years' co-hosting Masterclass sessions & training new agents in Tele-fundraising
VERSATILE & PROACTIVE:
Tech-savvy all-rounder who meets daily challenges with resourcefulness, loves learning new programs and processes quickly, and efficiently optimizing workflow to ensure maximum efficiency
PROJECT & ACCOUNT MANAGEMENT:
Managed a virtual team of 10 for a national website rebuild project, all sales accounts, new business and marketing projects, and international outsourcing whilst adhering to tight budgets & timelines
PROFESSIONAL TELECOMMUTER:
20 years' experience looking after people, campaigns & projects from a professional home office with zero distraction, delivering the lightning fast service & innovative solutions that leverage consistent business success
BUSINESS DEVELOPMENT & DIGITAL MEDIA:
Co-created and managed business development and digital marketing initiatives for 2 successful start-ups through to their profitable sale in the U.S. and New Zealand
